FAQ

In case you were wondering:

What time is check-in and check-out? 
Check-in is 5 pm on the day of arrival. Check-out is 10 am on the day of departure.

Can I check-in early or check-out late? 
We try to accommodate reasonable requests for early check-in or late check-out, but we can’t confirm until 72 hours prior to your stay. We also offer flexible check-in or check-out options (subject to availability) that can be purchased 72 hours prior to check-in or check-out dates, so you can extend your stay. Ask us for more information!

Do you have WIFI at the house?
Yes, we offer wireless internet but given our mountain location the internet is not always high-speed. We subscribe to the fastest service available.

Can I host an event or celebration at your home?
We do not allow any events (stags, stagettes, wedding rehearsals or other events) to be hosted at our home. We also have a zero tolerance policy for noise disturbances caused by guests at any time. Quiet times are from 11:00 p.m. to 8:00 a.m. as per Panorama’s noise and “party” ordinance.

Do you do direct bookings?
Absolutely! You can book direct with us!

What are your booking terms?
We require a 50% deposit to confirm your reservation. Balance is due 30 days before arrival.

What is your cancellation policy?

  • Cancellations before 60 days prior to arrival will receive a full refund less a booking fee equal to one night’s stay.
  • Cancellations that occur at least 30 days prior to arrival will receive a 50% refund.
  • Cancellations within 30 days prior to arrival, late arrival, or early departure receive no refund.

Do you have any baby gear?
Yes, we provide a pack n’ play and booster feeding seat.

How far is the grocery store?
Panorama does not have a full service grocery store only the General Store which is best for forgotten items. The town of Invermere has 3 full service grocery stores. Invermere is a 20 minute drive down from Panorama Mountain Resort.

Will you accept shorter stays than the stated minimum nights?
Yes, we will sometimes accept shorter stays. Shorter stays are considered in our low season or for last minute bookings.

Where are you located?
We are located at Panorama Mountain, BC. Please see the map for location.

Do you allow smoking in your vacation home?
There is NO SMOKING in our home. If we find that you have smoked in our home, there will be a minimum $500 fine charged. If you smoke outside, please dispose of your cigarette butts properly in the trash.

Can we bring a pet to your vacation home?
We sometimes make exceptions for furry family members. Only pre-approved dogs are allowed. Pet fees will apply.

What if there is a natural disaster or any other unforeseen circumstance that affects our stay?
Although we do everything possible to make your stay as pleasant and carefree as possible, we cannot control or be responsible for the weather or any other unforeseen circumstance that may affect your stay.

There are no refunds for natural disasters or other major events that are out of our control. We recommend trip insurance to protect your holiday invesment.

Do you sell trip insurance?
We do not sell trip insurance, but we recommend you consider buying trip insurance from a provider like Manulife. Carefully read the insurance that you purchase so you know what cancellation reasons are covered and which ones are not. ‘Cancel For Any Reason’ insurance is highly recommended.